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SYSTEM
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Tagmarshal's best-in-class, comprehensive software set provides management with the tools needed for data-driven decision-making, identifying opportunities for improvement and allowing you to do more, with fewer resources.

REAL-TIME, FULL LINE-OF-SIGHT OF YOUR COURSE:

See where every playing group is at any time with a single click.

AUTOMATED PACE OF PLAY MANAGEMENT:

Powerful algorithms predict pace and flow issues before they become a problem.

SAVE LABOR HOURS:

No need for a large team to manage pace - one person can fulfill multiple roles.

DATA-POWERED DECISION-MAKING:

Comprehensive data sets broken down for actionable insights and informed course management.

INCREASED TEE SHEET CAPACITY:

Quicker rounds and gap time data open up opportunities to add tee times without impacting field flow.

ADDITIONAL REVENUE GENERATION:

Increase spend on F&B, at the clubhouse and pro shop.

SYSTEM FEATURES

  • ANALYTICS HUB

    A game-changing set of tools and data insights that will make managing your course easier and more effective, bringing together the data gathered across Tagmarshal’s set of features into one central, simplified hub.

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  • GEOFENCING

    Protect sensitive areas of the course and automate geofence breach alerts to drive compliance.

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  • HEATMAP VISUALIZATION

    Improve maintenance efficiency and accuracy by identifying which areas of the course are over- and under-utilized.

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  • PLAYER PROFILES

    Assign tee times based on historical pace data, offer personalized service and identify repeat players.

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  • TEE SHEET AUTO-ASSIGNMENT

    Build out player profiles, using automatic tee sheet assignment available via our integration with leading tee sheet providers.

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  • LIVE MAP

    Real-time, full line-of-sight of your course at the click of a button for proactive pace of play management and effective use of player assistants.

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  • TRACK MAP

    A complete record of every individual round played to aid with fact-based discussions with players.

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  • GOAL SETTING

    Set goals within the Analytics Hub for all key metrics, helping to track progress, manage, optimize, and report on performance with ease.

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  • GAP TIME MONITOR

    Manage field flow via a visual representation of the distance and time between groups, and identify opportunities to reduce gaps and optimize tee sheet capacity.

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  • CADDIE MANAGEMENT MODULE

    Assign and manage your caddies with ease, whether they're internal or independent.

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  • GOLF GENIUS INTEGRATION

    With direct access to Golf Genius live scoring and leaderboards, bring the excitement and fun of the majors to your course.

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  • ADVERTISING MODULE

    Get significant savings on your 2Way devices, by placing third-party advertising on your screens. Earn up to $10,000 back per season.

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  • F&B ORDERING

    Get players to order F&B from their carts, before they arrive at the clubhouse, assisting with pace of play and generating additional revenue.

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FEATURE SPOTLIGHT

ANALYTICS HUB

BEST-IN-CLASS DATA INSIGHTS FOR OPTIMAL DECISION-MAKING

GOAL SETTING TO DRIVE CONTINUOUS, INCREMENTAL IMPROVEMENT

The Analytics Hub acts as a central hub that brings together all of the data gathered by the system, presenting it in an easily understandable interface.

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COMPARE PLANS

  • Tagmarshal Track: A solid foundation for managing on-course operations, with the option to purchase additional features as needed.
  • Tagmarshal Premium Optimizer: Access to the full Tagmarshal platform and all of its features.

INTEGRATION PARTNERS

Tagmarshal seamlessly integrates with many leading technology solutions to stand out as the preferred central hub, bringing exponential value to course partners by combining powerful data insights from multiple sources in ways that help unlock new opportunities.

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OTHER SOLUTIONS

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“The software and all of the features have worked wonders for our operation, because it’s unlike anything that we’ve seen before.”

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Matt Kloppenburg, PGA

Director of Golf

Terravita Golf Club

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FREQUENTLY ASKED QUESTIONS

  • What are your Support turnaround times?

    Your request will be logged within 1 hour of being submitted. Turnaround time to resolution is dependent on the complexity of the issue. For a standard query, the turnaround times are between 48 and 72 hours.

  • What can I do if my walking tag isn’t showing up on my Live Map?

    1. Place devices on charge for 2 to 3 hours, but preferably overnight to fully charge them.
    2. If the battery light starts flashing or flickering, leave the device on charge until it stops.
    3. Confirm that the battery lights are a solid light.
    4. Remove the devices from the charging station and take them out for a 10 to 15-minute walk or drive.
    5. Check to see that the cellular network and GPS satellite lights are flashing.
    6. Once the lights begin flashing, it indicates that the device is attempting to communicate with the Tagmarshal system.
    7. If only one or neither of these lights flash, it indicates that your device requires additional attention.

    Please contact the Customer Support Team using the Support Form.

    Our team will attempt to remotely troubleshoot your devices by sending them commands in which case they will ask you to follow the above steps.

    Failure to respond to troubleshooting will require the device to be replaced.

  • Can you integrate with any tee sheet provider?

    We currently integrate with 22 tee sheet providers. Please speak to your Partnership Executive or Customer Success Associate to confirm if your provider is on our list of approved providers.

  • Can we track course staff and player assistants out on the course?

    Yes, the system includes a player assistant tracking module which allows management to view where their course staff are in real-time. It also shows where they have been throughout the day.

  • Does the system allow for shotgun starts?

    Yes, the system can track shotgun starts.

  • What happens if a group is held up / delayed by the group in front of them?

    If a group is behind the course’s prescribed pace but are being held up by a group in front of them, the group will be recognized as delayed and a pace alert will not be generated. The delayed group’s play icon is then presented as orange for delayed, rather than red for slow.

  • How does the geofencing work?

    The golf cart GPS system’s geofencing module provides course management with the ability to set up fenced areas or ‘zones’, which can be toggled on or off as needed.

    If a device (cart or walking) enters a geofenced area, staff are immediately notified of the breach and a historical record is also logged to inform any later conversations.

  • What stats does the system provide?

    The data of every round played is stored in Tagmarshal’s cloud-hosted database and each course is given access to its statistics and maps via an easy-to-use dashboard.

    This enables course management to track and measure data like:

    • Round times per group – evaluate slower rounds and see who the players / caddies were in each group.
    • Average round times for a specified period – evaluate how the pace of play trended throughout a day or month.
    • Average hole times – evaluate which holes are playing quicker or slower compared to their goal times.
    • Round track maps – see a full history of every round tracked, including any interactions with player assistants, geofence breaches and more.
  • What do the green, orange, red and magenta icons on the course map represent?

    The system’s powerful algorithm tracks playing groups (carts or walking) and evaluates their progress in relation to the prescribed pace and the rest of the field.

    A green icon shows a group that is currently on pace, and a red icon is a group that is behind pace, but not impacting any other groups.

    An orange icon shows a group that is behind pace but being delayed by a group ahead of them, and a magenta (purple) icon shows a group that is delaying groups behind them, having a negative impact on the course’s pace of play.

  • How do I see the tracking devices and playing groups on the Live Map?

    Tagmarshal courses get access to a full software suite that includes a stylized Live Map of the course. The software is a cloud-based application available via any smart device, such as a PC, laptop, MacBook, tablet or mobile phone.

  • How does the pace of play alert system work?

    As a playing group progresses, their location and time of play are measured against various parameters and evaluated in relation to the rest of the field. Tagmarshal’s powerful algorithms, based on data from more than 30 million rounds, pick up when a group is falling behind and alert management through a series of color-based alerts on the Tagmarshal Live Map.

    Golf managers will be able to see whether a group is out of position and causing delays to other groups, versus a group that is out of position but affected by a delay.

  • Do I need both the Classic Installed and 2Way cart screens?

    You can select the device that suits your course needs. Our Partnership Executives would be happy to demonstrate each device and how you could utilize these at your course. You are able to have a mix of devices to allow you to track walkers and riders if needed.

  • Is there a setup process?

    Your Customer Success Associate or Relationship Manager will guide you through the onboarding process. While we are facilitating your training, the course is mapped and set up, devices are ordered and configured and we use your data provided to allow the system’s algorithm the opportunity to ‘learn’ its unique ebb and flow.

     

    During this time, you will have full use of the course-customized Live Map for tracking purposes, as well as the rest of Tagmarshal’s powerful features (including pace of play alerts, round and hole stats and the building of player profiles).

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