System provisioning and internal site support agent
City Centre – Cape Town | South Africa

Tagmarshal group, the leaders in Golf Course optimization, is looking for diligent, tech-savvy individuals to join its in-office team of technical support agents and product experts. Successful applicants will become part of a dynamic fast-growing company based in the Cape Town area. The right candidates will need to exhibit good skills with mobile technology (Android-based cellphone and tablet knowledge), have some relevant IT experience (setting up and provisioning networks and/or systems), have good communication skills and be able to diligently follow process guides whilst supporting Tagmarshal’s growing team of field technicians. Good problem-solvers are ideally suited.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers

• Offer technical support (via phone and messaging platforms) to installation teams whilst they are on-site and troubleshoot technical issues via phone.
• Test, repair, and refurbish faulty units returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Responsible for quality checks on outgoing shipments in line with Tagmarshal standards 
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Follow standard operating procedures and accurately log all issues using the CRM system
• Work responsibly with or without direct supervision and update actions in CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high-quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• May be required to travel (to Tagmarshal US – passport required) 
• Extended hours and weekend hours required when necessary

Qualifications:

Matric (Required)

• N3 Certificate in relevant field OR work experience (Required)

Work experience:

Field installation and maintenance experience (Advantageous)

• Experience in desktop/laptop/tablet setup, configuration and software repair (Advantageous)

Skills:

Computer-literate

• Excellent problem-solving and critical thinking skills
• Ability to troubleshoot various types of devices efficiently
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Ability to independently analyze and solve routine hardware and software issues
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Become a mindful ambassador to Tagmarshal’s world class brand and its culture