Low Voltage Technician
Marietta – Atlanta | USA

Tagmarshal group, the leaders in Golf Course optimization, is looking for diligent, tech-savvy individuals to join its in-office team of technical support agents and product experts. Successful applicants will become part of a dynamic fast-growing company based in the Cape Town area. The right candidates will need to exhibit good skills with mobile technology (Android-based cellphone and tablet knowledge), have some relevant IT experience (setting up and provisioning networks and/or systems), have good communication skills and be able to diligently follow process guides whilst supporting Tagmarshal’s growing team of field technicians. Good problem-solvers are ideally suited.

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

• Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
• Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
• Test, repair and refurbish faulty electronic hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Responsible for quality checks on all dispatched hardware in line with Tagmarshal standards 
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Follow standard operating procedures and accurately log all issues using the CRM system
• Work responsibly with or without direct supervision and update actions in CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• Perform Hardware installations at client premises as and when required
• May be required to travel and work extended hours and weekends

Experience:

• Low Voltage / electronic field installation and maintenance experience (Required)
• Experience in the automotive or electronic security industry (Advantageous)
• Experience in desktop/laptop/tablet setup, configuration and software repair (Required)

Qualifications:

• Tertiary qualification in relevant electronic and/or low voltage disciplines (Advantageous}

Skills:

• Computer-literate
• Low voltage/electronic repair skills
• Working knowledge of MS Office/Google Suite of products
• Excellent problem-solving and critical thinking skills
• Ability to troubleshoot various types of devices efficiently
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Ability to independently analyze and solve routine hardware and software issues
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Become a mindful ambassador to Tagmarshal’s world class brand and its culture