Low Voltage Technician (Technical Support Skills Required)
City Centre – Cape Town | South Africa
Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 1 to 2 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair. This is a technical position and only individuals with the necessary skills and experience need apply.
Why work for Tagmarshal:
Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.
Objective:
Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.
Responsibilities:
- Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
- Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
- Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
- Responsible for quality checks on all dispatched hardware in line with Tagmarshal standards
- Troubleshoot hardware and system issues to find permanent, practical solutions
- Follow standard operating procedures and accurately log all issues using the CRM system
- Work responsibly with or without direct supervision and update actions in CRM system
- Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
- Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
- Perform Hardware installations at client premises as and when required
- May be required to travel and work extended hours and weekends
Skills:
- Computer-literate
- Excellent problem-solving and critical thinking skills
- Ability to troubleshoot various types of devices efficiently
- Detail-oriented
- Good organization, time management and prioritization
- Effective communication skills, including speaking, writing and active listening
- Great customer service and interpersonal skills
- Ability to work, prioritize and make decisions independently in a fast-paced production environment
- Ability to independently analyze and solve routine hardware and software issues
- Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
- Become a mindful ambassador to Tagmarshal’s world class brand and its culture
Please send us your CV
Low Voltage Technician (Technical Support Skills Required)
Commencement: Immediately
Contract: Full time
Work hours: 8:00am – 5:00pm & shift work (Flexible hours and travel as required)
Location: Cape Town CBD, South Africa
Remuneration: Commensurate with qualifications and experience