Low Voltage Technician (Technical Support Skills Required)
City Centre – Cape Town | South Africa

Tagmarshal Group is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Cape Town area. The right candidate will be computer-literate, have IT experience and 1 to 2 years’ experience in low-voltage hardware configuration, installations, field maintenance and repair.  This is a technical position and only individuals with the necessary skills and experience need apply. 

Why work for Tagmarshal:

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Objective:

Tagmarshal is changing the world of Golf Operations through data and has developed leading traction in the USA, Europe, Canada, the UK and South Africa. We are looking for a new team member who adds value to our development and product team. Our unique team is accountable, keen to learn and executes results and plans within their focus.

Responsibilities:

• Provision and configure mobile phones, tablets, PC’s and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
• Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
• Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
• Responsible for quality checks on all dispatched hardware in line with Tagmarshal standards 
• Troubleshoot hardware and system issues to find permanent, practical solutions
• Follow standard operating procedures and accurately log all issues using the CRM system
• Work responsibly with or without direct supervision and update actions in CRM system
• Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
• Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
• Perform Hardware installations at client premises as and when required
• May be required to travel and work extended hours and weekends

Skills:

• Computer-literate
• Excellent problem-solving and critical thinking skills
• Ability to troubleshoot various types of devices efficiently
• Detail-oriented
• Good organization, time management and prioritization
• Effective communication skills, including speaking, writing and active listening
• Great customer service and interpersonal skills
• Ability to work, prioritize and make decisions independently in a fast-paced production environment
• Ability to independently analyze and solve routine hardware and software issues
• Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
• Become a mindful ambassador to Tagmarshal’s world class brand and its culture