Customer Success Agent
Cape Town | South Africa

WHAT YOU’LL DO:

• Gain a thorough understanding of Tagmarshal Pace of Play system and the value added benefits to customers of every module.
• Responsible for the on-going assessment and review of the needs of assigned customers
• Accountable for customer relationship management and developing strong relationships by​ communicating directly with customers and by providing professional services and training to deepen the ROI to customers 
• Gather and share client success stories, case studies and product usage data to promote smart practices across teams 
• Review customer and system performance, recommend and yield strategies to maximizing client satisfaction and product usage 
• Going above and beyond to ensure customer needs are exceeded and that systemic customer issues are championed internally until root problem is identified and solution implemented
• Identify and capture the root cause or reasons for low kpi in system and customer success  
• To drive product adoption and deliver product value
• Function as a member of a team that moves quickly and prides itself on quality 
• Assist with documenting team processes and best practices 
• Assist the On boarding Team to provision/configure and install our product and to get the customer to a place where they can effectively use it to accelerate the Time to First Value for the customer
• Assist the Support Team by understanding client support queries, escalating queries to the relevant departments, responding to clients promptly and resolving queries timeously.

THE IDEAL CANDIDATE:

• Driven and self-motivated – we love people that take the initiative to identify solutions to problems and want to own the process of implementing the fix 
• Interest in learning within the fast paced environment 
• Organized and meticulous​
• Strong ability to work under pressure and maintain deadlines without sacrificing quality of work 
• Excellent communication skills with fantastic spelling and grammar 
• Be a team player 
• ​Problem solving ​skills and the ability and drive to see a task through from start to end​
• ​Good with numbers and spreadsheets​ 

RELEVANT EXPERIENCE:

• Minimum Matric
• Graduate studies preferred
  
• Previous exposure to and understanding of golf
  
• Some experience in customer relations
  
• Experience in IT Systems
• Experience in logistics and operations