Customer Success Agent
Cape Town | South Africa
WHAT YOU’LL DO:
- Gain a thorough understanding of Tagmarshal Pace of Play system and the value added benefits to customers of every module.
- Responsible for the on-going assessment and review of the needs of assigned customers
- Accountable for customer relationship management and developing strong relationships by communicating directly with customers and by providing professional services and training to deepen the ROI to customers
- Gather and share client success stories, case studies and product usage data to promote smart practices across teams
- Review customer and system performance, recommend and yield strategies to maximizing client satisfaction and product usage
- Going above and beyond to ensure customer needs are exceeded and that systemic customer issues are championed internally until root problem is identified and solution implemented
- Identify and capture the root cause or reasons for low kpi in system and customer success
- To drive product adoption and deliver product value
- Function as a member of a team that moves quickly and prides itself on quality
- Assist with documenting team processes and best practices
- Assist the On boarding Team to provision/configure and install our product and to get the customer to a place where they can effectively use it to accelerate the Time to First Value for the customer
- Assist the Support Team by understanding client support queries, escalating queries to the relevant departments, responding to clients promptly and resolving queries timeously.
THE IDEAL CANDIDATE:
- Driven and self-motivated – we love people that take the initiative to identify solutions to problems and want to own the process of implementing the fix
- Interest in learning within the fast paced environment
- Organized and meticulous
- Strong ability to work under pressure and maintain deadlines without sacrificing quality of work
- Excellent communication skills with fantastic spelling and grammar
- Be a team player
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Problem solving skills and the ability and drive to see a task through from start to end
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Good with numbers and spreadsheets
RELEVANT EXPERIENCE:
- Minimum Matric
- Graduate studies preferred
- Previous exposure to and understanding of golf
- Some experience in customer relations
- Experience in IT Systems
- Experience in logistics and operations
Please send us your CV
Date posted: 14 Mar 2018
Start date – immediate
Full time position
Remuneration: Inline with industry related experience