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Frequently asked questions about Tagmarshal’s golf cart GPS system

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As the industry’s leading golf cart GPS system, Tagmarshal partners with more than 700 courses to deliver pace of play management and optimization technology that gets results.

Perfect for cart and walking golf, across daily fee, resort and private courses, Tagmarshal’s technology is used by 40 of the 100 US courses, as well as leading multi-course operators like Troon, KemperSports and Advance Golf.

Below, we will answer some of the most frequently asked questions about Tagmarshal’s golf cart GPS system. These will include how it works, the installation and setup process, what data is gathered by the set of features, and the device specifications.

How the golf cart GPS system works and the installation process

How are playing groups on the course tracked?

As players move around the course, the GPS data collected by the tracking devices is sent to Tagmarshal’s secure cloud servers. Powerful algorithms process and analyze the data, using more than 10 dynamically calculated factors, and convert it into actionable insights.

How is the signal tracked from each device?

The devices utilize GPS and cellular technology to convey tracking data. Tagmarshal engages with each course to establish cellular coverage, and if there are concerns raised, technicians will run signal tests ahead of deployment and installation. If the signal is poor, Tagmarshal has technology in place to assist.

How do courses access the data Tagmarshal gathers?

The data gathered is displayed across Tagmarshal’s best-in-class, comprehensive feature set, providing management with the tools needed for data-driven decision-making, identifying opportunities for improvement and allowing operators to do more with fewer resources.

How does Tagmarshal’s system improve pace of play?

The Tagmarshal golf cart GPS system gives courses a proactive, data-driven approach to pace of play management. Many factors affect its impact on pace, but courses often see a 10-minute to 20-minute improvement in average round times within three months of using the system. From there, new goals and targets can be defined and worked towards.

How does the pace of play alert system work?

As a playing group progresses, its location and pace of play are measured against various parameters and evaluated in relation to the rest of the field. Tagmarshal’s powerful algorithms, based on data from more than 75 million tracked golf rounds, pick up when a group is falling behind and alert management through a series of color-based alerts on the Tagmarshal Live Map. Alerts can also be set up to be sent via mobile phone or email.

golf cart gps system 10inch live map

Golf managers will be able to see whether a group is out of position and causing delays to other groups (delayer), versus a group that is out of position but affected by a delay (delayed).

How much does the Tagmarshal system cost?

Tagmarshal has a wide range of pricing options to suit every budget. Courses can get a quote via the Products and Pricing page.

What is the average length of a Tagmarshal contract?

The Tagmarshal contract length is 36 months.

What are the turnaround times from the contract signature to the go-live date?

This typically takes between 6 to 8 weeks from signing the contract, but it depends on seasonality, stock availability and technician capacity.

What is the Tagmarshal setup process?

A Tagmarshal Customer Success Associate will guide operators through the onboarding process. While they are facilitating training, the course is mapped and set up, devices are ordered and configured, and the data gathered allows the golf cart GPS system’s algorithm the opportunity to ‘learn’ the course’s unique ebb and flow.

During this time, courses will have full use of the customized Live Map for tracking purposes, as well as the rest of Tagmarshal’s powerful feature set (including pace of play alerts, round and hole stats, the best-in-breed Analytics Hub and the building of player profiles).

Who does the installation?

Expert Tagmarshal technicians will perform installations. Each operator receives a project plan that will detail the technician being sent and the work that will be done during the technician’s visit.

golf cart gps system installation
golf cart gps system installer

Courses will also meet the technician before the installation so they can provide any specific details they need to be aware of, like who to speak with, hours of operation and any other important information.

Does installing Tagmarshal into a cart fleet void the warranty?

No, Tagmarshal’s expert installers comply with cart manufacturer standards to ensure that the cart warranty is not affected by the installation.

Can carts be damaged by the installation?

No equipment installed that is system-related to Tagmarshal will negatively impact the value of your cart. We have a team of expert installers to ensure a seamless process.

Can Tagmarshal’s 2Way screens or Classic installed devices be installed into any cart type?

Tagmarshal screens and devices can be installed in all major gas (petrol) and electric carts (E-Z-GO, Club Car, Yamaha and others).

Can a course uninstall an existing system and install Tagmarshal instead?

Yes, it is possible. The costs will vary based on a variety of factors, such as the number of carts, location and cart type. If the course is still in contract with another provider, additional costs may apply to exit that agreement.

How does the winterization process work?

At the end of each season, operators receive an email and form to complete, asking if they require winterization of their devices. This can be a self-winterization process, or Tagmarshal can assist by providing a technician to do this for you.

What happens when a course orders a new fleet?

Tagmarshal needs to be informed ahead of time that a fleet change is due. This will allow them to schedule a technician to perform the uninstallation of the old fleet and reinstallation into the new fleet. While the delivery date of a fleet is subject to change, pre-booking allows Tagmarshal to work with courses to manage the process effectively.

Are carts tracked all the time?

No, tracking is limited to on-course only, unless there is a cart theft or tracking is specifically requested by operators or the private cart owner.

Outlining the golf cart GPS system features

golf cart system live map

How can courses see the tracking devices and playing groups in real-time?

Tagmarshal courses get access to a full software suite that includes a stylized Live Map of the course. The software is a cloud-based application available via any smart device, such as a PC, laptop, MacBook, tablet or mobile phone. The location of each tracking device is visible via the Live Map.

What do the green, orange, red and magenta icons on the Live Map represent?

The golf cart GPS system’s powerful algorithm tracks playing groups (carts or walking) and evaluates their progress in relation to the prescribed pace and the rest of the field.

A green icon shows a group that is currently on pace, and a red icon shows a group that is behind pace, but not impacting any other groups.

An orange icon shows a group that is behind pace but being delayed by a group ahead of them, and a magenta (purple) icon shows a group that is delaying groups behind them and negatively impacting the course’s pace of play.

Can operators track staff and player assistant movement on the course?

Yes, the system includes a player assistant tracking module, which allows management to view where their course staff are in real-time. It also shows where they have been throughout the day. Operators can also track where machinery is at all times, including full movement history.

What stats and data does the system provide?

golf cart gps analytics hub

The data of every round played is stored in Tagmarshal’s cloud-hosted database. Each course is given access to the full data range via an easy-to-use dashboard.

This enables course management to track and measure data like: 

  • Groups tracked – how many groups played over a prescribed period
  • Round times per group – evaluate slower rounds and see who the players / caddies were in each group. 
  • Average round times for a prescribed period – evaluate how the pace of play trended throughout a day or month.
  • Pace distribution chart – see what percentage of groups are finishing on pace.
  • Average hole times – evaluate which holes are playing quicker or slower compared to their goal times.
  • Starter accuracy – track the impact a late tee-off has on each round, as well as the rounds that follow.
  • Track Maps – see a full history of every round tracked, including any interactions with player assistants, geofence breaches and more.

How does the geofencing work?

The golf cart GPS system’s geofencing module provides course management with the ability to set up fenced areas or ‘zones’, which can be toggled on or off as needed. 

If a device (cart or walking) enters a geofenced area, staff are immediately notified of the breach and a historical record is also logged to inform any later conversations.

golf cart gps system geofencing

When a cart breaches a geofence, players are alerted via a message on the 2Way screen, a loud beeping noise, or both.

Does the golf cart GPS system allow for shotgun starts?

Yes, the system can track shotgun starts.

Does the Tagmarshal system integrate with tee sheet providers?

Tagmarshal integrates with more than 25 tee sheet providers, as well as other leading tech solutions like Golf Genius.

Golf cart GPS system device specifications

Does every player need to carry a tracking device?

No, only one person or caddie per playing group needs to carry a tracking device. Carts can have the devices installed, meaning nobody carries a device.

How many tracking tags does a course need?

A typical 18-hole walking course is equipped with 40 tracking devices. If the course has a cart fleet, it’s recommended that all are fitted with a device.

The number of tags then depends on the size of the fleet (usually between 60 to 80 tracking devices required).

What sizes are available for the 2Way cart screens?

The 2Way cart screen devices are available in 8inch and 10inch sizes.

What is the battery life on the 2Way devices?

The 2Way devices recharge automatically as they’re used.

Do I need to buy data for the 2Way devices?

No, data is included in the Tagmarshal product costs.

Can 2Way cart screens control a cart’s movement?

Tagmarshal’s Cart Stop feature will prevent carts that have breached a geofence from moving forward. They will only be able to reverse, with full movement restored once they exit the restricted area.

Can courses communicate with the individual carts via the 2Way screens?

golf cart gps system advertisement

Yes, operators can send messages directly through the 2Way alerts feature. Players are also able to send messages to staff.

Is advertising possible via the 2Way screens?

Yes, the golf cart GPS system allows for advertising. Courses can handle this themselves, or Tagmarshal Media can manage the entire process.

Can players order F&B using the 2Way device?

Yes, it’s possible to order F&B from the 2Way cart screens.

How waterproof are Tagmarshal’s 2Way cart screens?

Tagmarshal’s 2Way screens are IP65 certified, which means they are splash-resistant and water-resistant, but not waterproof. 

Screens are mounted below the cart canopy to reduce exposure to rain. Direct contact with liquids should be avoided and is not covered by the hardware warranty.

Can courses install Tagmarshal tracking devices into carts on their own?

Expert Tagmarshal technicians perform installations to a careful, high-quality standard and methodology. For this reason, self-installations are not recommended as they may have an impact on device and cart warranty.

How big are the Classic Mobile tracking tags?

The tag dimensions are 6.5 x 4.5 x 2.5 centimeters, or roughly the size of a matchbox. They are housed in a pouch that clips easily onto golf bags.

golf cart gps system classic mobile

How long do the Classic Mobile tags need to be charged?

It takes 4 to 5 hours to charge the Classic Mobile tags. They are best charged overnight, and Tagmarshal provides a multi-charging station to assist with this.

Tags will last up to 8 hours when fully charged, meaning they can record 2 18-hole rounds of golf.

Can Classic Mobile tags be used in wet weather?

Yes, each tag is equipped with a water-resistant pouch that protects it from water damage.

What is the warranty period for Tagmarshal devices and does this outlast the contract length?

The warranty period for Tagmarshal devices is 36 months. In many cases, the devices outlast the warranty period. To ensure optimal performance, devices are sometimes replaced after each 36-month contract.

Tagmarshal also tests devices at the start of every season to ensure that they are performing optimally.

How should Tagmarshal hardware be maintained?

Tagmarshal provides each operator with device management guidance during the onboarding and training process. They also schedule device maintenance around seasonality and help operators ensure that devices are winterized correctly at the end of each season.

What happens if a device is damaged or faulty?

Operators experiencing any issues can log a ticket with Tagmarshal’s Support team. All devices are tested, refurbished and/or replaced as required under warranty.

Conclusion

When an operator signs up with Tagmarshal, a dedicated team is on hand to ensure that each step of the onboarding process occurs seamlessly.

From the technicians who assist with setup, through to the team of PGA-certified Customer Success Associates that assist with training and check in regularly to drive optimization, helping each course partner achieve their goals through the effective use of the golf cart GPS system is front and center.
Should you have any questions that aren’t addressed above, please reach out to contact@tagmarshal.com and we will be happy to assist you.


ABOUT TAGMARSHAL

Tagmarshal, the market leader in on-course optimization technology, provides courses with full, real-time operational oversight and reporting, giving golf operators the tools to manage pace and flow of play effectively, resulting in enhanced player experiences, increased efficiency through automation, and additional revenue generation.

Tagmarshal’s technology has collected over 10 billion data points from more than 75 million rounds of golf and has relationships with in excess of 700 partners, including Hazeltine, Whistling Straits, Baltusrol, Fieldstone, Bandon Dunes, Serenoa and Erin Hills.

Tagmarshal partners with several golf management groups, private, daily fee, public and resort courses, including 40 of the Top 100 US courses, as well as many $40-$60 green fee courses, which are seeing excellent results using the system.

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