Support

NEWS

Customer Service Agent

marketing manager

Customer Success Agent
Cape Town | South Africa

WHAT YOU’LL DO:

  • Gain a thorough understanding of Tagmarshal Pace of Play system and the value added benefits to customers of every module.
  • Responsible for the on-going assessment and review of the needs of assigned customers
  • Accountable for customer relationship management and developing strong relationships by​ communicating directly with customers and by providing professional services and training to deepen the ROI to customers 
  • Gather and share client success stories, case studies and product usage data to promote smart practices across teams 
  • Review customer and system performance, recommend and yield strategies to maximizing client satisfaction and product usage 
  • Going above and beyond to ensure customer needs are exceeded and that systemic customer issues are championed internally until root problem is identified and solution implemented
  • Identify and capture the root cause or reasons for low kpi in system and customer success  
  • To drive product adoption and deliver product value
  • Function as a member of a team that moves quickly and prides itself on quality 
  • Assist with documenting team processes and best practices 
  • Assist the On boarding Team to provision/configure and install our product and to get the customer to a place where they can effectively use it to accelerate the Time to First Value for the customer
  • Assist the Support Team by understanding client support queries, escalating queries to the relevant departments, responding to clients promptly and resolving queries timeously.

THE IDEAL CANDIDATE:

  • Driven and self-motivated – we love people that take the initiative to identify solutions to problems and want to own the process of implementing the fix 
  • Interest in learning within the fast paced environment 
  • Organized and meticulous​
  • Strong ability to work under pressure and maintain deadlines without sacrificing quality of work 
  • Excellent communication skills with fantastic spelling and grammar 
  • Be a team player 
  • ​Problem solving ​skills and the ability and drive to see a task through from start to end​
  • ​Good with numbers and spreadsheets​ 

RELEVANT EXPERIENCE:

  • Minimum Matric
  • Graduate studies preferred
  • Previous exposure to and understanding of golf
  • Some experience in customer relations
  • Experience in IT Systems
  • Experience in logistics and operations

Please send us your CV

Date posted: 14 Mar 2018
Start date – immediate
Full time position
Remuneration: Inline with industry related experience

SEND YOUR CV TO CONTACT@TAGMARSHLA.COM

ABOUT TAGMARSHAL

Tagmarshal, the market leader in on-course optimization technology, provides courses with full, real-time operational oversight and reporting, giving golf operators the tools to manage pace and flow of play effectively, resulting in enhanced player experiences, increased efficiency through automation, and additional revenue generation.

Tagmarshal’s technology has collected over 1 billion data points from more than 50 million rounds of golf and has relationships with in excess of 500 partners, including Hazeltine, Whistling Straits, Baltusrol, Fieldstone, Bandon Dunes, Serenoa and Erin Hills.

Tagmarshal partners with several golf management groups, private, daily fee, public and resort courses, including 35 of the Top 100 US courses, as well as many $30-$50 green fee courses, which are seeing excellent results using the system.

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